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Nice iex workforce management provides a solid foundation for... eliminating the need for manual manipulations... totalview, universe, wordnet...

Iex training v03

Totalview for a while our courses give you the opportunity to expand your knowledge, achieve the most from your system and network amongst peers. iex totalview training

Webstation - qpc - customer service transformation

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Iex performance management iex performance manager

Combines calculated performance and manual objectives to create overall ratings... iex, totalview, webstation, smartsync, etrainer, nice, nice smartcenter...

77 million wireless voice and data customers is no easy task. at&t ...

Power of the iex totalview solution in the contact center... reducing manual data entry errors < improved efficiency of vacation bidding with odbc-integrated

The-clock for voice and electronic inquiries. but until adopting ...

Through advanced iex totalview modeling < manual processes virtually eliminated, producing more accurate and timely schedules with little need for

Travelclick call center case study

Totalview and the iex training staff, travelclick narrowed its relevant agent skill groups down... of manual labor to an automated process.

Competitive summary - performance optimization market june07

Www.iex.com/ wfm products - totalview workforce manager;... calltech requires manual intervention to determine how many times the list must be passed and does...

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Freedom connect, iex... renaissance, scenario replay, screensense, tienna, totalnet, totalview... manual activation / update.


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