Chapter 18. reframing change: training, ...

Chapter-by-chapter notes and teaching suggestions copyright 2003 by joan v. gallos and jossey-bass/a wiley company, 989 market st., san francisco...

Chapter 9. power, conflict, and coalitions ...

Chapter-by-chapter notes and teaching suggestions copyright 2003 by joan v. gallos and jossey-bass/a wiley company, 989 market st., san francisco, ca 94103

B

3.4 customer relationship management in banking and insurance objectives: • to familiarize with the strategy, tactics, key concepts and best...


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